Policies/Protocols

1. Due to limited availability of appointments, we are charging no-shows 100% of the service price. You will be considered a no show if we can not reach you up to 15 minutes after your appointment. Late cancels will be charged 50% of their service if we do not receive 24 hours notice.

 

2. Masks are still required to receive services from us. 

  

3. Please do not bring additional guests with you. 

 

4. A card must be on file before your appointment. This will be used to pay for your service since we are doing contactless check out. 

 

5. We will now be using Tippy, a 3rd party gratuity Kiosk. If you'd like to leave gratuity with your credit card, you will utilize the Kiosk next to the front desk. Gratuities will be deposited directly into your artist’s bank account the next business day! There is a small processing fee for credit card tips determined by Tippy, not Pink Lady Lash. Artists are able to see who their gratuities are from on their dashboard from their phones. 

 

Thank you so much for supporting us during this time and helping us keep our team and other clients safe and healthy!